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Can’t claim my donation reserved name

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I donated early to play the game and support the game but it hadn’t released to iOS at the time so I just sat on my donation but I claimed my reserved name right away, but my names allready in use it says and I have never logged in before, any help would be greatly appreciated 

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Not sure what can be done at the moment but you will get your reserved name on release. Everything now will be wiped many times may be the reason the reserve is not activated. It also states that all your purchases will be available upon release of the game and not during any of the testing phases. 

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