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I've seen in many game discord servers a channel called 'Ask-the-devs' and it's something I personally suggest! The whole idea of the channel is to make a good connection between the devs and the community. Of course there will be users asking 'When will you giveaway keys for the closed-alpha?' or 'Can I play Naïca?' and all sorts of stupid questions, probably answered in the #faq channel, but I will try my best to answer them. /Which contributes to the suggestion about making 'Helper' roles in Discord xd/